About Me

Hi, I'm Rachel Gerling

I’m a skilled operations and client support professional with more than nine years of experience helping businesses stay organized, projects stay on track, and clients feel supported every step of the way.


Throughout my career, I’ve worked across operations, account management, project management, executive support, administration, and e-commerce, giving me a well-rounded understanding of what it takes to keep a business running smoothly behind the scenes.


Connecting the Threads 

Every business is made up of countless moving pieces; the emails that need a response, the projects that need to stay on schedule, the clients who need support, the systems that need to be maintained, and the details that simply can’t be overlooked.


Those are the threads that keep a business together, and connecting those threads is where I excel.


I bring organization, structure, and follow-through to the behind-the-scenes work that keeps your business moving forward.


Why I Became a Virtual Assistant

I’ve always been the person who enjoys bringing order to chaos. I genuinely enjoy creating organization, solving problems, keeping track of the details, and making sure nothing falls through the cracks.


I also understand that for a business owner, the small tasks can quickly add up. Managing calendars, coordinating projects, following up with clients, organizing information, updating systems, and keeping day-to-day operations moving can take valuable time away from the work that only you can do.


That’s where I come in.


My goal is to be a reliable extension of your team, someone you can trust to take ownership of the details, keep things organized, and help move your business forward.


The Value I Bring 

  • Organization: I’m comfortable managing multiple priorities, deadlines, projects, and moving pieces at once.
  • Project Management: I know how to take a project from planning through completion while keeping timelines, deliverables, stakeholders, and details on track.
  • Communication: My account management background has taught me how to communicate professionally with clients, colleagues, vendors, and leadership.
  • Problem Solving: I’m proactive about identifying issues, finding solutions, and figuring out what needs to happen next.
  • Attention to Detail: I believe the little things matter, and I’m someone who genuinely enjoys making sure they’re handled.
  • Adaptability: Every business operates differently. I’m comfortable learning new systems, processes, and tools and finding ways to make them work efficiently.


Let's Take Some Things Off Your Plate

You started your business because you have something valuable to offer, not because you wanted to spend your days buried in administrative tasks.


Whether you need ongoing executive support, help keeping projects organized, assistance with day-to-day operations, or support managing your e-commerce business, I’m here to help.


You focus on the big picture. I’ll handle the threads.